Being big brother
Ryan Elmore can watch employees at his restaurants using internet video surveillance technology to keep an eye on customer service, quality control and transactions. What has been your experience with video monitoring?
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DiggGeo,
With all due respect, my comments come from experience.
I’m a realist when it comes to these type of controls.
In my experience, you cannot control peoples behavior with a camera system, or micromanaging every aspect of a business. I have always spent time concentrating on aquiring new business and maximizing my workforces potential to deliver the product or service.
Employees/working partners are motivated to do their best by getting treated fairly monetarily and emotionally. Customers too.
Try managing divisions of people at multiple skill levels & you may realize that implementing technology like this is futile across the the board.
It is still just an opinion from a converted Type A manager. Happy trails!
Yikes,
Why so cynical and angry DJ? If employees aren’t happy with the living they are earning, then they should find a new place to work. Not rob their employer blind. Sorry folks. You won’t get rich serving drinks, or deep frying cheese sticks. If you don’t like it, go make something more of yourselves.
Lawyers will only see this as a boon for their business, in cases where employers are taping someone unknowingly in private areas of a business. Of course, thats not what this article was about…is it?
Who’s going to monitor the goof offs in the front office?
This monitoring is a waste of money and resources.
If employers let people earn a living, they wouldn’t have such a theft problem. Everyone know that most theft is from the inside of the company.
Use the surveillance all you like, it will be in vain. It will get circumvented, disabled, or conveniently lost by those in charge of it.
It sends the wrong message to working people and the customer. Also, what customer or employee wouldn’t sue a company that illegally uses their image after being recorded.
I know of several attorneys that would welcome the use of these types of systems on a widespread basis. It will give them the ability to make a lot of money suing unscrupulous companies.
Lack of recording makes no sense… the idea is to watch and use the recording to train… with a bonus of improving security… and protecting youself from future problems…
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No matter what business or activity, you will have achievers, along w/OVER and Under achivers…. the camera system (or any security system) is a business owner’s right to protect their assets (including employees)..Monitoring will not only change behavior for some but it will reward behavior that maybe has gone unnoticed.