What Are They Saying About You?
Customers can praise or pummel your business online. How do you deal with unfair reviews of your business online?
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DiggGet customers to sell for you
More entrepreneurs are embracing a simple metric that measures referrals – and helps boost profits. How do you track client satisfaction? What do you think of NPS (the Net Promoter Score)?
Bakery on the rise
How can Avalon International Breads ease its management transition? What’s the best way for Avalon to boost sales? How should the firm train and manage employees? Talk back here.
Why I cut down my supersize gym chain
Snap Fitness founder Pete Tauton cut back on his gyms’ classes and perks. What do you think of his unusual strategy?
Pastry parlay: From Au Bon Pain to Panera
Ron Schaich built a national chain of high-end food shops by paying exceptional attention to his customers. Have you found that this tactic increases business in your eatery?
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In Oregon, the Recovery Act is paying for a local small business to protect nearby communities from wildfires. More -
Smart entrepreneurs are now doing deals in 140 characters or less on Twitter. More -
As more customers choose - or are forced - to fill prescriptions by mail, independent pharmacies are struggling to survive. More -
A Texas hospitality company considers where to invest and where to cut back to weather the recession. More -
How 7 innovative companies are inspiring workers and boosting the bottom line. More -
42 startups duked it out in the world's most lucrative business plan competition. We trailed one team to the bitter end. More
