Customers can praise or pummel your business online. How do you deal with unfair reviews of your business online?
More entrepreneurs are embracing a simple metric that measures referrals – and helps boost profits. How do you track client satisfaction? What do you think of NPS (the Net Promoter Score)?
How can Avalon International Breads ease its management transition? What's the best way for Avalon to boost sales? How should the firm train and manage employees? Talk back here.
Snap Fitness founder Pete Tauton cut back on his gyms' classes and perks. What do you think of his unusual strategy?
Ron Schaich built a national chain of high-end food shops by paying exceptional attention to his customers. Have you found that this tactic increases business in your eatery?
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These 7 entrepreneurs are bringing tech, medical research and design jobs to the Detroit metro area. More -
Arson. Scrappers. Blackouts. It's part of business for the last tenant in Detroit's Packard Plant. More -
Inventing is the easy part. Marketing? Trickier. Experts tell how they'd advertise 5 hard-to-tout products. More -
Every restaurateur knows about Cursed Locations, the addresses where no venture survives. More -
Detroit's churches are plowing millions into redeveloping local housing and businesses. More
