FSB Features » customer service

What Are They Saying About You?

arlittle — Mon, 11 Aug 2008 13:10:08 +0000

Customers can praise or pummel your business online. How do you deal with unfair reviews of your business online?

Get customers to sell for you

scowley — Tue, 27 May 2008 03:19:36 +0000

More entrepreneurs are embracing a simple metric that measures referrals – and helps boost profits. How do you track client satisfaction? What do you think of NPS (the Net Promoter Score)?

Bakery on the rise

emilymaltby — Mon, 24 Mar 2008 17:00:13 +0000

How can Avalon International Breads ease its management transition? What's the best way for Avalon to boost sales? How should the firm train and manage employees? Talk back here.

Why I cut down my supersize gym chain

scowley — Thu, 07 Feb 2008 14:10:51 +0000

Snap Fitness founder Pete Tauton cut back on his gyms' classes and perks. What do you think of his unusual strategy?

Pastry parlay: From Au Bon Pain to Panera

emilymaltby — Fri, 07 Dec 2007 16:17:18 +0000

Ron Schaich built a national chain of high-end food shops by paying exceptional attention to his customers. Have you found that this tactic increases business in your eatery?