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	<title>FSB Features &#187; marketing</title>
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		<title>FSB Features &#187; marketing</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com</link>
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		<item>
		<title>Joy in Mudville</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/20/joy-in-mudville/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/20/joy-in-mudville/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 13:49:32 +0000</pubDate>
		<dc:creator>emilymaltby</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[running a business]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=317</guid>
		<description><![CDATA[MLB teams can&#039;t get enough of Lena Blackburne&#039;s secret substance. Do you have a secret product? What are the challenges of keeping copycats away?

       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=317&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p><span style="font-family:arial;">MLB teams can&#039;t get enough of Lena Blackburne&#039;s <a href="http://money.cnn.com/2008/08/19/smallbusiness/lena_blackburne_mud.fsb/index.htm">secret substance</a>. Do you have a secret product? What are the challenges of keeping copycats away?</p>
<p></span></p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/317/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/317/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/317/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/317/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/317/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/317/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/317/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/317/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/317/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/317/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/317/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/317/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=317&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/20/joy-in-mudville/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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			<media:title type="html">emilymaltby</media:title>
		</media:content>
	</item>
		<item>
		<title>Get sales leads online</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/18/get-sales-leads-online/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/18/get-sales-leads-online/#comments</comments>
		<pubDate>Mon, 18 Aug 2008 14:04:31 +0000</pubDate>
		<dc:creator>scowley</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=310</guid>
		<description><![CDATA[A new book offers search tips that can heat up your cold calls. What are your best online sales tips?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=310&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>A new book offers search tips that can <a href="http://money.cnn.com/2008/08/15/smallbusiness/sales_leads_online.fsb/index.htm">heat up your cold calls.</a> What are your best online sales tips?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/310/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/310/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/310/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/310/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/310/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/310/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/310/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/310/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/310/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/310/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/310/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/310/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=310&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/18/get-sales-leads-online/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8a68fd2fe70f599dd60a3f1c065b7319?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">scowley</media:title>
		</media:content>
	</item>
		<item>
		<title>Pitching mother nature</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/04/pitching-mother-nature/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/04/pitching-mother-nature/#comments</comments>
		<pubDate>Mon, 04 Aug 2008 13:10:52 +0000</pubDate>
		<dc:creator>arlittle</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[green business]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=263</guid>
		<description><![CDATA[Eco-friendly companies  are learning how to hype up their green products. How does your company market its eco-friendly products?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=263&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p><a href="http://money.cnn.com/2008/07/15/smallbusiness/pitching_mother_nature.fsb/index.htm">Eco-friendly companies </a> are learning how to hype up their green products. How does your company market its eco-friendly products?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/263/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/263/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/263/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/263/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/263/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/263/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/263/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/263/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/263/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/263/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/263/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/263/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=263&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/08/04/pitching-mother-nature/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4e8bd554b4b8204fbf7758f5e6a7d937?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">arlittle</media:title>
		</media:content>
	</item>
		<item>
		<title>Tour de France marketing hits uphill stage</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/07/09/tour-de-france-marketing-hits-uphill-stage/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/07/09/tour-de-france-marketing-hits-uphill-stage/#comments</comments>
		<pubDate>Wed, 09 Jul 2008 13:07:01 +0000</pubDate>
		<dc:creator>arlittle</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=257</guid>
		<description><![CDATA[Sponsors of the Tour de France say it&#039;s a trickier sell since Lance Armstrong&#039;s retirement. What do you think?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=257&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Sponsors of the <a href="http://money.cnn.com/2008/07/08/smallbusiness/tour_de_france_publicity.fsb/index.htm">Tour de France</a> say it&#039;s a trickier sell since Lance Armstrong&#039;s retirement. What do you think?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/257/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/257/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/257/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/257/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/257/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/257/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/257/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/257/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/257/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/257/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/257/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/257/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=257&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/07/09/tour-de-france-marketing-hits-uphill-stage/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4e8bd554b4b8204fbf7758f5e6a7d937?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">arlittle</media:title>
		</media:content>
	</item>
		<item>
		<title>Gorilla Marketing</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/06/11/gorilla-marketing/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/06/11/gorilla-marketing/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 13:31:07 +0000</pubDate>
		<dc:creator>arlittle</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[Slumpbusters]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=222</guid>
		<description><![CDATA[Champ Gabler and his wife, Peggy Sue, beat the slump with outsized marketing campaigns. What&#039;s your view on the Gablers&#039; slump-busting marketing strategy?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=222&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Champ Gabler and his wife, Peggy Sue, beat the slump with <a href="http://money.cnn.com/2008/06/04/smallbusiness/gorilla_marketing.fsb/index.htm">outsized marketing campaigns</a>. What&#039;s your view on the Gablers&#039; slump-busting marketing strategy?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/222/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/222/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/222/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/222/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/222/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/222/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/222/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/222/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/222/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/222/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/222/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/222/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=222&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/06/11/gorilla-marketing/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4e8bd554b4b8204fbf7758f5e6a7d937?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">arlittle</media:title>
		</media:content>
	</item>
		<item>
		<title>A new hook for Maine lobsters</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/06/02/a-new-hook-for-maine-lobsters/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/06/02/a-new-hook-for-maine-lobsters/#comments</comments>
		<pubDate>Mon, 02 Jun 2008 04:16:36 +0000</pubDate>
		<dc:creator>scowley</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=219</guid>
		<description><![CDATA[As lobstermen struggle with rising costs and dwindling revenue, a pair of sibling seafood purveyors hope to turn the tide with a new program offering foodies a piece of the Maine waterway: their own personal lobster trap. What do you think of the plan?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=219&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>As lobstermen struggle with rising costs and dwindling revenue, a pair of sibling seafood purveyors hope to turn the tide with a new program offering foodies a piece of the Maine waterway: <a href="http://money.cnn.com/2008/05/30/smallbusiness/main_lobsters.fsb/index.htm">their own personal lobster trap</a>. What do you think of the plan?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/219/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/219/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/219/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/219/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/219/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/219/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/219/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/219/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/219/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/219/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/219/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/219/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=219&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/06/02/a-new-hook-for-maine-lobsters/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8a68fd2fe70f599dd60a3f1c065b7319?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">scowley</media:title>
		</media:content>
	</item>
		<item>
		<title>Bakery on the rise</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/03/24/bakery-on-the-rise/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/03/24/bakery-on-the-rise/#comments</comments>
		<pubDate>Mon, 24 Mar 2008 17:00:13 +0000</pubDate>
		<dc:creator>emilymaltby</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[running a business]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=155</guid>
		<description><![CDATA[How can Avalon International Breads ease its management transition? What&#039;s the best way for Avalon to boost sales? How should the firm train and manage employees? Talk back here.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=155&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>How can <a href="http://money.cnn.com/2008/03/24/smbusiness/Avalon_Breads.fsb/index.htm">Avalon International Breads</a> ease its management transition? What&#039;s the best way for Avalon to boost sales? How should the firm train and manage employees? Talk back here.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/155/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/155/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/155/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/155/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/155/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/155/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/155/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/155/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/155/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/155/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/155/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/155/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=155&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/03/24/bakery-on-the-rise/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/89789e380d797a6cf51b017d0252a941?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">emilymaltby</media:title>
		</media:content>
	</item>
		<item>
		<title>After the Wal-Mart deal</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/02/28/after-the-wal-mart-deal/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/02/28/after-the-wal-mart-deal/#comments</comments>
		<pubDate>Thu, 28 Feb 2008 14:44:17 +0000</pubDate>
		<dc:creator>arlittle</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Owner's manual]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.wordpress.com/?p=123</guid>
		<description><![CDATA[Cynthia Baker succeeded in her chicken tong business with a proactive marketing strategy. What do you think of her strategy? Is there anything she could&#039;ve done differently?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=123&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Cynthia Baker succeeded in her <a href="http://money.cnn.com/2008/02/27/smbusiness/chicken_wings.fsb/index.htm">chicken tong business</a> with a proactive marketing strategy. What do you think of her strategy? Is there anything she could&#039;ve done differently?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/123/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/123/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/123/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/123/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/123/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/123/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/123/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/123/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/123/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/123/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/123/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/123/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=123&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/02/28/after-the-wal-mart-deal/feed/</wfw:commentRss>
		<slash:comments>26</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4e8bd554b4b8204fbf7758f5e6a7d937?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">arlittle</media:title>
		</media:content>
	</item>
		<item>
		<title>Luring clients and employees to shore</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/01/28/luring-clients-and-employees-to-shore/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/01/28/luring-clients-and-employees-to-shore/#comments</comments>
		<pubDate>Mon, 28 Jan 2008 18:01:47 +0000</pubDate>
		<dc:creator>emilymaltby</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[running a business]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.cnn.com/2008/01/28/luring-clients-and-employees-to-shore/</guid>
		<description><![CDATA[FSB helps the owners of a travel firm boost sales, fix their website, and retain a top-notch crew. What&#039;s the best way for ShoreTrips to boost sales? How can it hire and retain quality employees? What steps can ShoreTrips take to optimize its website? Talk back here.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=93&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p><a href="http://money.cnn.com/2008/01/28/smbusiness/cruise_trips.fsb/index.htm"><i>FSB</i> helps the owners of a travel firm</a> boost sales, fix their website, and retain a top-notch crew. What&#039;s the best way for ShoreTrips to boost sales? How can it hire and retain quality employees? What steps can ShoreTrips take to optimize its website? Talk back here.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/93/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/93/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/93/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/93/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/93/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/93/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/93/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/93/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/93/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/93/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/93/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/93/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=93&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/01/28/luring-clients-and-employees-to-shore/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/89789e380d797a6cf51b017d0252a941?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">emilymaltby</media:title>
		</media:content>
	</item>
		<item>
		<title>How to keep your online reputation pristine</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2008/01/24/how-to-keep-your-online-reputation-pristine/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2008/01/24/how-to-keep-your-online-reputation-pristine/#comments</comments>
		<pubDate>Thu, 24 Jan 2008 14:42:43 +0000</pubDate>
		<dc:creator>scowley</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.cnn.com/2008/01/24/how-to-keep-your-online-reputation-pristine/</guid>
		<description><![CDATA[Online review sites like Yelp can build your business or sink it &#8211; one bad review can scare off a stampede of potential customers.  How do you manage your online reputation?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=90&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Online review sites like Yelp can build your business or sink it &#8211; one bad review can <a href="http://money.cnn.com/2008/01/23/smbusiness/manage_online_reputation.fsb/index.htm">scare off a stampede of potential customers</a>.  How do you manage your online reputation?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/90/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/90/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/90/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/90/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/90/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/90/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/90/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/90/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/90/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/90/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/90/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/90/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=90&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2008/01/24/how-to-keep-your-online-reputation-pristine/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8a68fd2fe70f599dd60a3f1c065b7319?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">scowley</media:title>
		</media:content>
	</item>
		<item>
		<title>Startup bets everything on New Year&#039;s Eve</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/28/startup-bets-everything-on-new-years-eve/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/28/startup-bets-everything-on-new-years-eve/#comments</comments>
		<pubDate>Fri, 28 Dec 2007 20:11:41 +0000</pubDate>
		<dc:creator>scowley</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.cnn.com/2007/12/28/startup-bets-everything-on-new-years-eve/</guid>
		<description><![CDATA[Tell us what you think of New Year&#039;s Nation, a startup built entirely around a nationwide New Year&#039;s Eve party.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=72&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Tell us what you think of New Year&#039;s Nation, a startup built entirely around <a href="http://money.cnn.com/2007/12/28/smbusiness/new_years_nation.fsb/index.htm">a nationwide New Year&#039;s Eve party</a>.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/72/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/72/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/72/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/72/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/72/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/72/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/72/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/72/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/72/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/72/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/72/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/72/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=72&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/28/startup-bets-everything-on-new-years-eve/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8a68fd2fe70f599dd60a3f1c065b7319?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">scowley</media:title>
		</media:content>
	</item>
		<item>
		<title>Startup&#039;s holiday wish: Al Gore</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/21/startups-holiday-wish-al-gore/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/21/startups-holiday-wish-al-gore/#comments</comments>
		<pubDate>Fri, 21 Dec 2007 21:37:10 +0000</pubDate>
		<dc:creator>scowley</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[politics]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.cnn.com/2007/12/21/startups-holiday-wish-al-gore/</guid>
		<description><![CDATA[I Live Inspired founders Chris Deutsch and Rob Foster are prowling the Washington mall this week, talking up their company and seeking a meeting with Al Gore. What do you think of their quest?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=69&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>I Live Inspired founders Chris Deutsch and Rob Foster are <a href="http://money.cnn.com/2007/12/21/smbusiness/i_live_inspired.fsb/index.htm">prowling the Washington mall this week</a>, talking up their company and seeking a meeting with Al Gore. What do you think of their quest?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/69/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/69/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/69/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/69/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/69/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/69/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/69/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/69/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/69/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/69/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/69/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/69/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=69&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/21/startups-holiday-wish-al-gore/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/8a68fd2fe70f599dd60a3f1c065b7319?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">scowley</media:title>
		</media:content>
	</item>
		<item>
		<title>Saying no to low-cost offshoring</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/06/saying-no-to-low-cost-offshoring/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/06/saying-no-to-low-cost-offshoring/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 14:39:12 +0000</pubDate>
		<dc:creator>emilymaltby</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.cnn.com/2007/12/06/saying-no-to-low-cost-offshoring/</guid>
		<description><![CDATA[Lucie Voves beats her competition with quality products, creative marketing and great service. In what ways have you managed to outperform your overseas rivals?
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=63&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Lucie Voves <a href="http://money.cnn.com/2007/12/05/smbusiness/offshoring.fsb/index.htm">beats her competition</a> with quality products, creative marketing and great service. In what ways have you managed to outperform your overseas rivals?</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/63/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/63/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/63/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/63/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/63/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/63/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/63/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/63/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/63/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/63/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/63/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/63/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=63&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2007/12/06/saying-no-to-low-cost-offshoring/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/89789e380d797a6cf51b017d0252a941?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">emilymaltby</media:title>
		</media:content>
	</item>
		<item>
		<title>Undoing customer service mistakes</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/undoing-customer-service-mistakes/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/undoing-customer-service-mistakes/#comments</comments>
		<pubDate>Tue, 11 Sep 2007 18:40:05 +0000</pubDate>
		<dc:creator>elainep</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.com/2007/09/11/undoing-customer-service-mistakes/</guid>
		<description><![CDATA[Two entrepreneurs share how they recovered from disasters involving key clients in &#034;Damage control for entrepreneurs.&#034; Has your small company ever messed up its relationship with an important customer? How did you fix the situation? Tell your story here.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=40&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>Two entrepreneurs share how they recovered from disasters involving key clients in &#034;<a href="http://money.cnn.com/2007/09/05/smbusiness/customer_service_disasters.fsb/index.htm">Damage control for entrepreneurs</a>.&#034; Has your small company ever messed up its relationship with an important customer? How did you fix the situation? Tell your story here.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/40/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/40/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/40/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/40/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/40/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/40/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/40/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/40/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/40/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/40/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/40/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/40/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=40&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">elainep</media:title>
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		<item>
		<title>Worst customer service</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/worst-customer-service/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/worst-customer-service/#comments</comments>
		<pubDate>Tue, 11 Sep 2007 18:37:53 +0000</pubDate>
		<dc:creator>elainep</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.com/2007/09/11/worst-customer-service/</guid>
		<description><![CDATA[In our package on &#034;Extreme Customer Service, &#034; FSB take a look at small ventures that have gone beyond the call to keep their clients happy. What companies have underwhelmed you with their customer service? Share your horror stories here.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=39&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>In our package on &#034;<a href="http://money.cnn.com/magazines/fsb/extremecustservice/2007/">Extreme Customer Service</a>, &#034; FSB take a look at small ventures that have gone beyond the call to keep their clients happy. What companies have underwhelmed you with their customer service? Share your horror stories here.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/39/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/39/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/39/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/39/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/39/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/39/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/39/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/39/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/39/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/39/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/39/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/39/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=39&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
			<wfw:commentRss>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/worst-customer-service/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/b5f4735933fcca4b10ec3e8c95001547?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">elainep</media:title>
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	</item>
		<item>
		<title>Best customer service</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/best-customer-service/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/09/11/best-customer-service/#comments</comments>
		<pubDate>Tue, 11 Sep 2007 18:36:22 +0000</pubDate>
		<dc:creator>elainep</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.com/2007/09/11/best-customer-service/</guid>
		<description><![CDATA[What company offers the best customer service you have ever experienced? Comment here. To find out more about companies that are going to incredible lengths to keep their clients happy, see &#034;6 companies where the customer comes first.&#034;
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=38&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>What company offers the best customer service you have ever experienced? Comment here. To find out more about companies that are going to incredible lengths to keep their clients happy, see &#034;<a href="http://money.cnn.com/galleries/2007/fsb/0709/gallery.where_customers_come_first.fsb/">6 companies where the customer comes first.</a>&#034;</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/38/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/38/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/38/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/38/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/38/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/38/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/38/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/38/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/38/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/38/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/38/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/38/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=38&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">elainep</media:title>
		</media:content>
	</item>
		<item>
		<title>Smart customer service</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/08/21/smart-customer-service/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/08/21/smart-customer-service/#comments</comments>
		<pubDate>Tue, 21 Aug 2007 18:17:47 +0000</pubDate>
		<dc:creator>elainep</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.com/2007/08/21/smart-customer-service/</guid>
		<description><![CDATA[What are your best strategies for keeping your customers happy? Share your ideas with other entrepreneurs by making a post here.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=33&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>What are your best strategies for keeping your customers happy? Share your ideas with other entrepreneurs by making a post here.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/33/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/33/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/33/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/33/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/33/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/33/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/33/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/33/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/33/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/33/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/33/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/33/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=33&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">elainep</media:title>
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		<item>
		<title>Why is FlyLady&#039;s biz so successful?</title>
		<link>http://fsbfeatures.blogs.fsb.cnn.com/2007/08/16/why-is-flylady-so-successful/</link>
		<comments>http://fsbfeatures.blogs.fsb.cnn.com/2007/08/16/why-is-flylady-so-successful/#comments</comments>
		<pubDate>Thu, 16 Aug 2007 13:50:22 +0000</pubDate>
		<dc:creator>elainep</dc:creator>
				<category><![CDATA[FSB Features]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://fsbfeatures.blogs.fsb.com/2007/08/16/why-is-flylady-so-successful/</guid>
		<description><![CDATA[In &#034;FlyLady nags her way to millions,&#034; we look at how clutter-busting guru Marla Cilley built her business empire—and a cult following. Why do you think she is so successful? Post your thoughts here.
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=23&subd=fsbfeatures&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><p>In &#034;<a href="http://money.cnn.com/2007/08/16/smbusiness/Fly_Lady.fsb/index.htm">FlyLady nags her way to millions</a>,&#034; we look at how clutter-busting guru Marla Cilley built her business empire—and a cult following. Why do you think she is so successful? Post your thoughts here.</p>
<img alt="" border="0" src="http://feeds.wordpress.com/1.0/categories/fsbfeatures.wordpress.com/23/" /> <img alt="" border="0" src="http://feeds.wordpress.com/1.0/tags/fsbfeatures.wordpress.com/23/" /> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/fsbfeatures.wordpress.com/23/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/fsbfeatures.wordpress.com/23/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/fsbfeatures.wordpress.com/23/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/fsbfeatures.wordpress.com/23/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/fsbfeatures.wordpress.com/23/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/fsbfeatures.wordpress.com/23/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/fsbfeatures.wordpress.com/23/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/fsbfeatures.wordpress.com/23/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/fsbfeatures.wordpress.com/23/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/fsbfeatures.wordpress.com/23/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=fsbfeatures.blogs.fsb.cnn.com&blog=916423&post=23&subd=fsbfeatures&ref=&feed=1" /></div>]]></content:encoded>
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		<slash:comments>73</slash:comments>
	
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			<media:title type="html">elainep</media:title>
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